Privacy Policy

Synergy Services Australia Pty Ltd (we, us, our) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. This Privacy Policy explains how we collect, use, disclose and manage personal information obtained through our landing pages and related digital properties.

By submitting an enquiry form on any of our landing pages, you consent to the collection and use of your personal information as described in this policy.

1. What personal information we collect

When you submit an enquiry form on one of our landing pages, we may collect the following personal information:

•       First and last name

•       Business or organisation name

•       Email address

•       Phone number

•       Your role or job title at your organisation

•       Facility type or industry category

•       Any additional information you choose to provide in optional fields

We do not collect sensitive information as defined under the Privacy Act (such as health information, racial or ethnic origin, or financial information) through our landing pages. If sensitive information is relevant to a service engagement, it will be collected separately under appropriate conditions.

2. How we collect personal information

We collect personal information directly from you when you complete and submit an enquiry form on one of our landing pages. We do not collect personal information from third parties, data brokers or public sources without your knowledge.

We may also collect non-personal technical information automatically when you visit our landing pages, including your IP address, browser type, device type, pages visited and time spent on the page. This information is collected through standard web analytics tools and does not identify you personally.

3. Why we collect personal information and how we use it

We collect and use your personal information for the following purposes:

•       To respond to your enquiry and arrange a site inspection or consultation

•       To provide you with a written facility assessment following an inspection

•       To communicate with you about our commercial cleaning services

•       To send you marketing communications about our services, where you have not opted out (see section 6)

•       To record and manage our client and prospect relationships

•       To measure the effectiveness of our advertising campaigns, including through Google Ads conversion tracking

•       To improve our services and the performance of our landing pages

We will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent.

4. Disclosure of personal information to third parties

We may disclose your personal information to the following third parties in the course of operating our business:

4.1 GoHighLevel (HighLevel Inc.)

Your form submission data is stored and managed within GoHighLevel, a customer relationship management platform operated by HighLevel Inc., a company based in the United States. By submitting your personal information through our forms, you acknowledge and consent to your information being transferred to and stored on servers located outside Australia, specifically in the United States.

This cross-border disclosure is made in accordance with APP 8 of the Australian Privacy Principles. We take reasonable steps to ensure that HighLevel Inc. handles your personal information in a manner consistent with the APPs. HighLevel Inc. maintains its own privacy policy, which is available at https://www.gohighlevel.com/privacy-policy.

4.2 Google LLC

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you submit an enquiry form, a conversion event may be recorded with Google LLC. This may involve the transfer of limited technical data (such as a conversion identifier and event timestamp) to Google servers, which may be located outside Australia.

Google LLC is certified under applicable data transfer frameworks. Google's privacy policy is available at https://policies.google.com/privacy.

4.3 Other disclosures

We will not sell, rent or trade your personal information to any third party. We may disclose your personal information if required to do so by law, or in response to a valid request from a government authority or court.

5. Data storage and security

Your personal information is stored within GoHighLevel's platform. We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These steps include restricted access controls, use of reputable third-party platforms with their own security measures, and staff awareness of privacy obligations.

No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your personal information.

6. Marketing communications

If you submit an enquiry form, we may contact you by email, phone or SMS to follow up on your enquiry and to send you information about our services that may be relevant to your business. Marketing emails sent by us will comply with the Spam Act 2003 (Cth) and will include a clear and functional unsubscribe mechanism.

You may opt out of receiving marketing communications from us at any time by:

•       Clicking the unsubscribe link in any marketing email we send you

•       Contacting us directly using the details in section 9

Opting out of marketing communications will not affect our ability to contact you in relation to an active enquiry or service engagement.

7. Access to and correction of your personal information

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us using the details in section 9. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the APPs. We will not charge you for making a request, but may charge a reasonable fee to cover the cost of providing access where permitted by law.

8. Complaints

If you believe we have handled your personal information in a way that is inconsistent with the Australian Privacy Principles, you may make a complaint by contacting us directly using the details in section 9. We will acknowledge your complaint promptly and respond within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Contact us

For any questions, requests or complaints relating to this Privacy Policy or our handling of your personal information, please contact:

Synergy Services Australia Pty Ltd

Melbourne, Victoria, Australia

Phone: 1300 733 145

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be available on our landing pages. We encourage you to review this policy periodically. Continued use of our landing pages following any update constitutes your acceptance of the revised policy.